Frequently Asked Questions

Yes. Assuming that care needs have been assessed and the required fee can be agreed, we accept both privately funded and state-funded residents.

We cater for a wide range of care needs including:
• Full assistance for those with physical disabilities
• Catheter care
• Care for those with epilepsy
• Pressure sore improvement and prevention
• End of life care
• Care for those with sensory deprivation
• Support for swallowing difficulties or assistance during meals
• Continence care
• Monitoring and referrals for low food or fluid intake

This list is not exhaustive and individual needs can be discussed with the manager or person in charge.

All rooms are single occupancy unless a shared room is specifically requested, for example by married couples. Most rooms have en-suite facilities.

Residents have access to two lounges, a library, a themed social space and a well-maintained secure garden. All personal and social care needs are met by trained staff. Daily activities are provided alongside visiting entertainers and personal trainers. Home-cooked meals are served daily, with menu choices available and special dietary needs catered for.

Kingsmount has 31 rooms and is registered for up to 32 residents to allow for shared accommodation where required. Rooms are arranged evenly across two floors.

From Monday to Friday, a Registered Manager and Deputy Manager are based on-site, along with a maintenance member of staff. A manager and maintenance support are on call during weekends and out of hours.

Staffing levels are maintained to meet residents’ needs, with additional cover for holidays, sickness and training. The approximate care staff to resident ratio is 1:4, supported by management, maintenance staff, two kitchen staff and up to five domestic staff at any one time.

At night, three waking members of staff are on duty between 8pm and 8am, with a senior member of staff on call for advice or support. All care staff are trained to Level 2 or 3 in Health and Social Care or are working towards these qualifications.

Residents have access to a 24-hour nurse call system, which also records call response times so the effectiveness of staff can be monitored.

In addition, a dedicated Activities Coordinator ensures residents have meaningful interaction and access to activities that reflect their interests, preferences and individual needs.

Yes. An initial enquiry assessment is completed to ensure we can meet the prospective resident’s needs. Residents and/or family members are invited to view the home and are provided with our Terms and Conditions, Key Information and Important Additional Information.

If admission is appropriate, a further in-depth assessment is completed, followed by a full assessment on arrival.

Please see our inspection rating via the link to the CQC website.

A copy of our Terms and Conditions can be accessed here

We do not require a means test. Residents are provided with clarity on the cost of care for the following three years.

Fees may increase annually, primarily due to changes in National Living Wage or pension contributions. A minimum of 28 days’ written notice is provided for any annual fee increase. Additional increases may occur in exceptional circumstances or if a resident’s care needs increase significantly, such as requiring one-to-one care, in which case 7 days’ notice will be given.

Please speak to our team who will be happy to discuss current fees. Generally fees start from £1142 per week, however they are dependant on care needs, room size, room aspect and whether the room has an en-suite. Please always speak to our team for a quote for fees.

Where affordability is a concern, it may be possible to temporarily offer a higher-value room at a lower rate until a suitable alternative becomes available.

Included services cover:
• Personal care
• Accommodation
• Light and heat
• Food and drink
• Housekeeping and laundry (excluding dry cleaning)
• Toiletries (unless specific brands are requested)
• Activities

Additional services not included in the weekly fee include:
• Hairdressing
• Aromatherapy, massage and reflexology
• Personal newspapers and magazines
• Personal purchases such as stationery, confectionery and alcohol
• Private telephone, internet or television services
• Escorts to GP or hospital appointments
• Chiropody
• Dentistry, optical care and other privately arranged healthcare

Yes. A four-week trial period applies to all new residents. During this time, either party may give one week’s notice. Any applicable refunds will be issued within 14 days of departure.

Residents and their representatives are informed in writing at least 28 days before any fee increase takes effect. If notice is given to end the agreement within this period, the increase will not apply.

Complaints are acknowledged by management and investigated internally. This may include interviews and statement gathering. A written response is provided outlining the outcome or further actions required.

Where appropriate, further investigation or external guidance may be recommended. All complaints are recorded and handled in line with our complaints procedure.

Agreements may be ended by the resident with the appropriate notice, or by the home in circumstances including arrears of fees, breach of contract, inability to meet care needs, or behaviour that significantly affects the wellbeing of others. Full details are set out in the Resident’s Contract.

Kingsmount Residential Home is owned by GrayAreas Ltd, the registered provider.

The Manager and the Company Finance Manager can be contacted by telephone on 01803 663460.

Kingsmount Residential Home has achieved a 4-star food hygiene rating.

The company insurance policy provides cover of up to £500 for residents’ contents. This does not include specialist or high-value items such as jewellery or laptops, for which personal insurance is recommended.

Residents are encouraged to make choices about their daily routines, meals, activities and how they spend their time. Where possible, preferences such as pets or staff gender may be accommodated, subject to availability and care requirements. Resident safety remains the priority at all times.

We have entertainments every afternoon, volunteer visitors and outings. We also ensure residents in their room benefit from interaction and engagement.

No, visitors may visit whenever they want however they should be aware that it is busy during mealtimes (however they are always welcome to help if appropriate) and that it may take a little longer to respond to the doorbell after 8pm.

Yes children are welcome but are the responsibility of their parents / guardians.

There is currently no option to stay over however we will always try to accommodate families during end of life situations.

​Guests are welcome to stay for meals and there is a nominal charge of £5 to cover costs. For Christmas day, the charge is £15.

Kingsmount has a key code for access and all visitors must declare themselves and sign in. It also has a keycode exit to prevent residents from leaving.

​Yes. They may also go to the quiet lounge.

​Depending on the pet, we may be able to accommodate this.

​Yes, we have locked units in the office.

​We have a clear complaints procedure which is available to all visitors at the front door including where to seek advice.