We are registered with and inspected by the Care Quality Commission (CQC). The CQC is unable to address queries or complaints that the management of the home are unable to satisfy which should be directed to the appropriate ombudsman.
All care Homes are required by law to comply with the Standards established under the Health & Social Care Act 2008. The act established the Care Quality Commission and came into force in 2010. The Acts and Regulations are regularly replaced or amended and the home complies with the latest 2010 regulations. Additionally, we all, both as employers and employees, subscribe to the Codes of Conduct And Practice For Social Care Workers and Employers Of Social Care Workers published by the General Social Care Council. This includes the codes of practice of the Nursing & Midwifery Council and Care Quality Commission's Essential Standards of Quality and Safety a copy of each is available for inspection at the home.
The Act requires large amounts of information to be made available to "Service Users". Whilst we do not wish to subject our residents or their relatives to information overload, we are obliged to offer this in the form of a "Service Users Guide" and a legally defined "Brochure". The brochure we will provide you with is therefore only the cover to this and is not the complete brochure until it encloses all the information required in the "Statement of Purpose". This takes the form of a number of inserts - or the contents of this website.